Support & Help
Find answers to common questions, or write to us directly.
โ๏ธ 7mdapps@7mdapps.comโ Frequently Asked Questions
Does the app need an internet connection?๏ผ
No. Every tool works on your device without internet, including Arabic OCR, summary and translation (iOS may download a language pack once).
How do I merge files and reorder pages?๏ผ
Open โMerge & Reorderโ and pick several files at once. Drag any page to its new spot, or use the move arrows under it, and rotate a single page with its rotate buttons.
Does converting to Word keep Arabic text?๏ผ
Yes. The app extracts Arabic with the correct direction and automatically uses OCR for scanned pages.
I forgot my app lock passcode. What can I do?๏ผ
You can unlock with Face ID or Touch ID if enabled. For security there is no backdoor to recover the code; if that fails, delete and reinstall the app.
Can Secret Vault files be recovered after deleting the app?๏ผ
No. Vault files are encrypted, their key lives only on your device, and they are intentionally excluded from backups. Move what you need out of the vault before deleting the app.
How do I change the theme, icon or language?๏ผ
In the Appearance tab, choose one of 10 themes, an app icon and the interface language. You can also let the icon follow the theme automatically.
How do I use Shortcuts and the widget?๏ผ
Add the 7md pdf widget to your Home or Lock Screen to open the scanner, compressor and merger directly, or ask Siri: โCompress this file in 7md pdfโ.
Which devices are supported?๏ผ
iPhone and iPad running iOS 16 or later. Some AI features need newer iOS versions and devices.